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Information to help customers
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relationship with their bank

BBA issues new guides on banking and mental capacity

BBA issues new guides on banking and mental capacity

09/11/2010

New plain-English guides to ensure people lacking mental capacity get the banking services they need are… read more

Signing your name: how to overcome difficulties

Signing your name: how to overcome difficulties

15/01/2008

A wide range of disabilities can make it difficult for some bank customers to physically sign… read more

The Disability Discrimination Act (DDA)

The Disability Discrimination Act (DDA)

01/11/2006

The DDA applies to all employers and everyone who provides a service to the public, except… read more

Understanding Consumer Experience When Opening and Using Basic Bank Accounts

Understanding Consumer Experience When Opening and Using Basic Bank Accounts

13/03/2006

Millward Brown Research - Introduction and Objectives read more