Complaints

All new Bank Charges from Hell Complaints Guide

Complaints Guide

We are committed to our customers foremost and aim to deal with all complaint quickly and efficiently. If you are unhappy with the company’s service you have a right to complain. Try to contact customer service on 0208 819 7459 and we will make every attempt to resolve your complaint directly or put you in touch with someone who is able to help. Alternatively you can complete the web contact form LINK , email us on complaints@chargeclaims.co.uk, or write to our complaints department, Charge Claims Ltd. PO Box 3575, Windsor, SL4 5YQ A member of the charge Claims management team will deal with your complaint in accordance with our complaint procedure as set out below. If on completion of the complaint you have a right to refer your complaint to the Claims Management Regulator.

The Complaint All clients will receive a copy of our Complaint Procedure We will deal with your complaint quickly but fairly We will send you a written acknowledgement of a complaint within five business days of receipt. Giving the name, job title of the individual handling the complaint and a guide on how we will deal with your complaint We will within 4 weeks from receipt of a complaint send the complainant 1) “A final response” or 2) “A holding response explaining why we are not in a position to resolve the complaint and a date within the next 4 weeks when we will make further contact.” We will within 8 weeks from receipt of a complaint send the complainant 1) “A final response” or 2) “An explanation of why we are not in a position to resolve a complaint and advise the complainant that they may refer their complaint to the Claims Management Regulator if they wish.”

Redress If it is decided that redress is required, the redress will offer fair compensation for any act or admissions that we are responsible. Compensatory redress will be by mean of a financial settlement, a written apology, an offer to redo the work or a refund of a fee.